August 4, 2017

How to setup Twinning

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Twinning is a service that allows a user to use their mobile phone to behave as if it was part of the HPS Company. For example, if someone calls your HPS handset and you’ve got twinning enabled to a mobile phone, your mobile will ring at the same time as your HPS handset, allowing you freedom to answer your calls from anywhere.


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Step 1 – Hover over “Users” and then click “List Users”.


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Step 2 – Locate the User you are wanting to set up Twinning for. You can do this by scrolling through the User list, or you can use the search facility presented on the page. Click the “Edit” button next to the User you wish to set up Sequential Ringing for.


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Step 3 – Click “Call Setup”


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Step 4 – Under the “Incoming Calls” section of the side-menu, click “Twining”. From here you can enable twinning; enter the number(s) that you’d like to add for a user. You can have up to 7 numbers per user.