Music On Hold allows an administrator to set up and maintain an audio source that can be played to held parties when calls are on hold.
To create a file for use with music on hold, it needs to be in the following format:
- .wav format and encoded with CCITT u-Law
- Formatted at 8000Khz sample rate, 8 bit mono, 7 kb/sec
Note: Connexin accepts no responsibility for the gathering of copyrights and subscriptions required for the music held within the HPS system.
Step 1 – Select “Site Management”
Step 2 – Select the site that you want the Music On Hold for, and click the “Manage” button.
Step 3 – Select “Music On Hold”.
Step 4 – From here, you can select when you want Music on Hold to be enabled, if you want to use the System Default or if you want to have a custom audio file for External and Internal calls.