August 4, 2017

How to setup Music on Hold

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Music On Hold allows an administrator to set up and maintain an audio source that can be played to held parties when calls are on hold.

To create a file for use with music on hold, it needs to be in the following format:

  1. .wav format and encoded with CCITT u-Law
  2. Formatted at 8000Khz sample rate, 8 bit mono, 7 kb/sec

Note: Connexin accepts no responsibility for the gathering of copyrights and subscriptions required for the music held within the HPS system.



Step 1 – Select “Site Management”


Screen Shot 2016-02-06 at 20.23.09

Step 2 – Select the site that you want the Music On Hold for, and click the “Manage” button.


Screen Shot 2016-02-06 at 20.24.09

Step 3 – Select “Music On Hold”.


Screen Shot 2016-02-06 at 20.24.51

Step 4 – From here, you can select when you want Music on Hold to be enabled, if you want to use the System Default or if you want to have a custom audio file for External and Internal calls.