August 4, 2017

How to setup Call Park

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The Call Park service allows a user to hold the call for an extended period of time, allowing them access to other features and calls as well as making the call available to other users who are notified. A Call Park group is site specific and each user can only be part of one call park group.


Step 1 – Hover over Call Groups option in the menu and select “Call Parking”. Alternatively you can click on “Call Groups” and then select the “Call Parking” button.

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Step 2 – Click “Add”

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Step 3 – Type in the name of the Call Parking group and select the site which you wish to do this against. Note: Call Parking is by Site only.

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Step 4 – Once you’ve selected the site, the “Select Users” table will auto-populate all the users listed against that site. Select the users you wish to have access to Call Park and then click “Add Selected”.

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Step 5 – Click “Create”.

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Step 6 – You will get a message to confirm if the Call Parking group has been created successfully or not. If it has, it’ll tell you that you have “x” amount of subscriptions remaining.

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