August 4, 2017

How to setup Call Forwarding

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The Call Forwarding feature allows you to forward incoming calls to a number of your choice, or to a voicemail message box. Users have the option to activate and deactivate the service by configuring the service via their web interface or simply pressing a key on the phone. If activated, a user must specify the forwarding number.


Step 1 – Click “Users” and then “List Users”.

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Step 2 – Select the user which you wish to apply the Call Forwarding feature to and click the “Edit” button.

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Step 3 – Click the “Call Setup” link.

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Step 4 – Select “Call Handling” and within the Incoming Calls menu.

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Step 5 – From the Call Handling menu, you can edit the Call Forwarding features. These are:

  1. When I’m Busy – you can forward calls to voicemail or a specific number when you are on another call.
  2. When I Don’t Answer – you can forward calls to voicemail or a specific number when you don’t answer after a certain amount of rings.
  3. When I’m Unreachable – you can forward calls to a specific number (not voicemail) when your handset is not registered or powered on (e.g. If your internet access is down, incoming calls would go to this number).

Click “Apply” when you are happy with your changes.

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