August 4, 2017

How to setup Busy Lamp Field

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A Busy Lamp key gives you the ability to monitor a fellow colleagues line to see if they are available to take a call that you may transfer to them, or to enable you to pick up their calls if part of a Call Pickup Group (Please speak to your Company Administrator about these).

When implemented the phone will show the user’s caller id on the pre defined line keys on your device. This line key can also be used as a speed dial to contact the your colleagues number quickly when transferring a call or when needing to speak to them directly.

Cisco Handsets

Cisco Handset Available

Cisco Handset Unavailable
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Polycom Handsets

Polycom Handset Available

Polycom Handset Unavailable



Step 1 – Hover over “Users” and then click “List Users”.

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Step 2 – Locate the User you are wanting to set up the Busy Lamp Field for. You can do this by scrolling through the User list, or you can use the search facility presented on the page. Click the “Edit” button next to the User you wish to set up Sequential Ringing for.



Step 3 – Click “Call Setup”


Step 4 – Under the “Incoming Calls” section of the side-menu, click “Advanced” and then “Busy Lamp”.

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Step 5 – HPS will detect to see if the users device is compatible for Busy Lamp. If not, you’ll be returned with an error message. If the handset is compatible for Busy Lamp, select if you have a Sidecar installed, and then what users you want to be “monitored”. Click Save.

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