August 4, 2017

How to setup Anonymous Call Rejection

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Anonymous Call Rejection

Anonymous Call Rejection enables a user to reject calls from anonymous parties who have explicitly restricted their Caller ID. By activating the service via a web interface callers without available caller identification are informed that the user is not accepting calls at that time. The user’s phone does not ring and the user sees or hears no indication of the attempted call. This service does not apply to calls from within the group.

Note: Anonymous Call Rejection & Call Queue Groups If a user in a Call Queue Group has Anonymous Call Rejection enabled and a “withheld” caller reaches the front of the queue, the call will not be delivered to the user with Anonymous Call Rejection, even if that user is available. The call will wait until another user without Anonymous Call Rejection enabled becomes available.

Short codes: Activate – *77 / Deactivate – *87

Turn Anonymous Call Rejection On or Off using GUI

Step 1 – Click “Users” and then “List Users”.

Step 2 – Select the user which you wish to apply the Anonymous Call Rejection for and click the “Edit” button.

Step 3 – Click the “Call Setup” link.

Step 4 – Select “Settings” and within the Incoming Calls menu, change the corresponding radio button to “Reject Withheld Numbers” and then click “Apply”.

Step 5 – The information message “Your settings have been updated successfully” will be displayed once the Anonymous Call Rejection has been turned on or off.